dp.Clickmachine CMS - Terms of Use

Pricing:

The set-up of Clickmachine is absolutely free. There is an optional one-off fee of £350 + VAT for the Customer Database (if not already using a related product), which is needed if you want to use the Secure Pages feature or integrate Clickmachine with any of the other Datapartners products.

There is a monthly hosting and maintenance fee which also covers weekly database and content back-ups and all free upgrades. The cost is £12 per month (+ VAT) for the first website and £6 per month for each additional website if required.

Optional Add-ons

Other Additional Costs

What is covered As Standard In Monthly Charges:

Secure Hosting and Maintenance
The Website, administration and database are all stored in our secure and reliable Securio Server Environment. The server is constantly monitored and all data and application files are backup up weekly and stored off-site. The monthly hosting charge covers the reliability and up-keep of the server environment and, in the event of a system failure on the part of Datapartners, all technical issues will be covered.

Global Enhancements
As standard, all users of Clickmachine will also be given a Wishlist to add suggestions for improvements, new features that they would like to see or any bugs that may occur. Datapartners will review all suggestions submitted and action all those appropriate and deemed to be an improvement to the overall product that will benefit all customers. Datapartners can give no guarantees to timecales for items submitted to through the wishlist and will not guarantee that all items submitted will be actioned.

For items that can be carried out but are deemed bespoke, the customer will be notified of any additional charge and will confirm whether to go ahead with the change.

Weekly Data Backup
All of your site data, web pages, images and uploaded files are backed up on a weekly basis as part of your monthly hosting

What is Not covered As Standard In Monthly Charges:

Bespoke Enhancements and Modifications
Due to the nature of the Clickmachine product being a global (shared) product, there are limitations to what is feasible in terms of modifications. Any requirements made by a specific customer that would fall outside the scope of the nature of the shared environment cannot be carried out. It is at the discretion of Datapartners to ascertain what changes can be made. Any feasible changes that are specific to a customer will be quoted for separately.

Email/Telephone Support
Clickmachine is designed to be an facility to allow the creation of very simple looking websites and requires the user to have limited understanding of the involvements iof building a Website. No technical support can be given for the use of this product. Any questions that need asking can be submitted to the Wishlist and may be added to the Frequently Asked Questions section of the Clickmachine administration area.

Support Relating to Your Email
We can only supply technical help relating to your incoming (POP) mail if your email is hosted on our server. If the email used in various areas of Clickmachine is hosted elsewhere, we will not provide any technical support in the event of errors.

We can only supply technical help relating to your outgoing (SMTP) mail if your Broadband service is provided by us. If your internet connection is not provided by Datapartners you will need to contact your respective Internet Service Provider (ISP). Datapartners will not be able to tell you who your ISP is.

In the event that neither your incoming or outgoing email service is provided by a datapartners service, no technical support can be given as part of the monthly costs. In extreme conditions, support can be given but a charge will be raised by the hour.

Support Relating to your Internet Connection
Limited support can only be given to your internet connection if your Broadband service is provided by us. In the event that you cannot get access to the internet, you must contact your Internet Service Provider (ISP) directly. Support will only be given if the lack of internet access is limited to the Webshop itself. In most cases, Datapartners will be made aware of any interuptions to service through automatic alerts.

Technical Information:

Server Setup
Clickmachine is hosted in the Datapartners Securio Server Environment and is part of the global Datapartners infastructure. The Clickmachine module is built using Datapartners code and many of the related object oriented modules using the Scoped Schema Methodology. As a result, it is impossible for the Webshop to work outside it's natural environment. In the event of a customer wanting to migrate the service, no data can be removed from the shared database environment.

Intellectual Copyright
The concept, name (dp.Clickmachine) and code are all sole property of Securio Ltd trading as Datapartners. No aspect of the product can be replicated without prior, written consent of Datapartners.