| What is Not
covered As Standard In Monthly Charges:
Bespoke Enhancements and Modifications
Due to the nature of the Clickmachine product being a global (shared)
product, there are limitations to what is feasible in terms of modifications.
Any requirements made by a specific customer that would fall outside the
scope of the nature of the shared environment cannot be carried out. It
is at the discretion of Datapartners to ascertain what changes can be
made. Any feasible changes that are specific to a customer will be quoted
for separately.
Email/Telephone Support
Clickmachine is designed to be an facility to allow the creation of very
simple looking websites and requires the user to have limited understanding
of the involvements iof building a Website. No technical support can be
given for the use of this product. Any questions that need asking can
be submitted to the Wishlist and may be added to the Frequently Asked
Questions section of the Clickmachine administration area.
Support Relating to Your Email
We can only supply technical help relating to your incoming (POP) mail
if your email is hosted on our server. If the email used in various areas
of Clickmachine is hosted elsewhere, we will not provide any technical
support in the event of errors.
We can only supply technical help relating to your outgoing
(SMTP) mail if your Broadband service is provided by us. If your internet
connection is not provided by Datapartners you will need to contact your
respective Internet Service Provider (ISP). Datapartners will not be able
to tell you who your ISP is.
In the event that neither your incoming or outgoing email
service is provided by a datapartners service, no technical support can
be given as part of the monthly costs. In extreme conditions, support
can be given but a charge will be raised by the hour.
Support Relating to your Internet
Connection
Limited support can only be given to your internet connection if your
Broadband service is provided by us. In the event that you cannot get
access to the internet, you must contact your Internet Service Provider
(ISP) directly. Support will only be given if the lack of internet access
is limited to the Webshop itself. In most cases, Datapartners will be
made aware of any interuptions to service through automatic alerts. |