This page contains details of the various pricing options available for the Mailermatic app as well as technical and legal information.
|Customer Database||£350||Only if not already installed on another app.|
What is covered as Standard in Monthly Charges:
Secure Hosting and Maintenance
The Mailermatic administration and database are all stored in our secure and reliable Securio Server Environment. The server is constantly monitored and all data and application files are backed-up weekly and stored off-site. The monthly hosting charge covers the reliability and up-keep of the server environment and, in the event of a system failure on the part of Datapartners, all technical issues will be covered.
As standard, all users of Mailermatic will also be given a Wishlist to add suggestions for improvements, new features that they would like to see or any bugs that may occur. Datapartners will review all suggestions submitted and action all those appropriate and deemed to be an improvement to the overall product that will benefit all customers. Datapartners can give no guarantees to timescales for items submitted through the wishlist and will not guarantee that all items submitted will be actioned.
For items that can be carried out but are deemed bespoke, the customer will be notified of any additional charges and will need to confirm in writing that they wish to go ahead with the changes.
Datapartners offer basic telephone and email support for the administrators of Mailermatic on matters only directly related to the Mailermatic product.
Weekly Data Backup
All of your saved emails, images, articles, campaigns, stats and email groups are backed up on a weekly basis as part of your monthly hosting
What is Not covered as Standard in Monthly Charges:
Bespoke Enhancements and Modifications
Due to the nature of the Mailermatic product being a global (shared) product, there are limitations as to what is feasible in terms of modifications. Any requirements made by a specific customer that would fall outside the scope of the nature of the shared environment cannot be carried out. It is at the discretion of Datapartners to ascertain what changes can be made. Any feasible changes that are specific to a customer will be quoted for separately.
Support for Customers of Your
Support is only given for Datapartners customers and their respective administrators. No support can be given directly to customers targeted by your email campaigns. In the event of a customer contacting the Mailermatic administrators, the request must come from the administrator to Datapartners. In the event that a recipient contacts Datapartners directly, our technical support staff will contact the relevant administrator of Mailermatic. Datapartners will not be held responsible for any misuse of the system by Mailermatic administrators.
It is the responsibility of the Mailermatic administrators to ensure that their emails conform to an accepted standard. Datapartners can only provide basic guidance for preventing emails from being flagged as spam or added to a blacklist. Datapartners cannot provide any further service unless agreed at an additional cost.
Support Relating to your Internet
Limited support can only be given to your internet connection if your Broadband service is provided by us. In the event that you cannot get access to the internet, you must contact your Internet Service Provider (ISP) directly. Support will only be given if the lack of internet access is limited to the Mailermatic product itself. In most cases, Datapartners will be made aware of any interruptions to service through automatic alerts.
Mailermatic is hosted in the Datapartners Securio Server Environment and is part of the global Datapartners infastructure. The Mailermatic module is built using Datapartners code and many of the related object oriented modules using the Scoped Schema Methodology. As a result, it is impossible for Mailermatic to work outside its natural environment. In the event of a customer wanting to migrate the service, all that can be migrated is the Customer Database. An administration charge will be applied and no technical support can be given.
The Legal Stuff:
The concept, name (dp.Mailermatic) and code are all sole property of Securio Ltd trading as Datapartners. No aspect of the product can be replicated without prior, written consent of Datapartners.
Termination of Agreement
Datapartners reserves the right to terminate a Mailermatic licence at any time. A notification period of 15 working days will be given in writing. In the event of a client wishing to sever the agreement, a 30 day notification must be given in writing. As mentioned above, in the event of a severence on the part of the client, an administration charge (£75 + VAT) will be applied for the release of the database and any associated files created by the client. The Mailermatic module itself cannot be released.