dp.WebShop - Terms of Use

Pricing:

A one-off set-up fee of £250 + VAT for the dp.webshop license plus £350 + VAT for the Customer Database (if not already using a related product).

In addition, there is a monthly hosting and maintenance fee which also covers weekly database back-ups and all free upgrades. This fee is calculated in line with the number of orders and average monthly turnover and is reviewed on a quarterly basis. The table below explains the charging structure:

Optional Add-ons

Other Optional Additional Costs

For those customers who have their Webshop provided by one of our resellers or traders, your prices may differ from the above depending on your supplier's individual charges. Datapartners is not responsible for the pricing given by a reseller.

What is covered As Standard In Monthly Charges:

Secure Hosting and Maintenance
The website, administration and database are all stored in our secure and reliable Securio Server Environment. In the event of a system failure, action will usually be carried out within 1 working hour.

Database Backup
The databases and all Webshop application files are backed up on a weekly basis and stored both internally in our office and on a secondary backup off-site. In the unlikely event of data corruption, action will usually be carried out within 1 working hour.

Global Enhancements
All users of the Webshop will be given a Wishlist to add suggestions for improvements, new features that they would like to see or any bugs that may occur. Datapartners will review all suggestions submitted and action all those appropriate and deemed to be an improvement to the overall product that will benefit all customers. Datapartners can give no guarantees to timecales for items submitted through the wishlist and will not guarantee that items submitted will be actioned.

For items that can be carried out but are deemed bespoke, the customer will be notified of any additional charges and will need to confirm in writing that they wish to go ahead with the changes.

Telephone/Email Support
You are entitled to up to 1 hour per month of free telephone and email support relating to the Webshop. Any time that exceeds this amount will be logged and may be charged at the standard hourly rate.

Content Management Backup
The database, uploaded images, files and content management created by Webshop administrators is backed up on a weekly basis. More frequent and advanced Content Management backup is available at an additional monthly cost.

What is Not covered As Standard In Monthly Charges:

Bespoke Enhancements and Modifications
Due to the nature of the Webshop product being a global (shared) product, there are limitations to what is feasible in terms of modifications. Any requirements made by a specific customer that would fall outside the scope of the nature of the shared environment cannot be carried out. It is at the discretion of Datapartners to ascertain what changes can be made. Any feasible changes that are specific to a customer will be quoted for separately.

Payment Facility or Payment Merchant Support
The Webshop is a shopping basket facility only and caters solely for management of the shop and does not cater for any pysical movement of money. You will need to set up a separate account with an online payment provider, which can then be integrated into our shop. If you prefer to use a payment merchant that isn't on our current recommended merchant list, Datapartners will endeavour to accommodate for no additional fee but no guarantees can be made as to the feasibility.

Datapartners will not provide any support relating to a third party payment merchant unless as a direct result of a communication failure returning from the merchant to the Webshop.

Support for Consumers of Webshop
Support is only given for Datapartners clients and their respective administrators. No support can be directly given to customers purchasing from the shop itself. In the event of a customer contacting the Webshop administrators, the request must come from the administrator to Datapartners. In the event that a purchaser contacts datapartners directly, our technical support staff will do their best to contact the relevant administrator of the Webshop, although Datapartrners holds no responsibility for any communication failure in this matter.

Support Relating to Your Email
We can only supply technical help relating to your incoming (POP) mail if your website and email is hosted on our server. If the email used for the Webshop is hosted elsewhere, we will not provide any technical support in the event of errors.

We can only supply technical help relating to your outgoing (SMTP) mail if your Broadband service is provided by us. If your internet connection is not provided by Datapartners you will need to contact your respective Internet Service Provider (ISP). Datapartners will not be able to tell you who your ISP is.

In the event that neither your incoming or outgoing email service is provided by a Datapartners service, no technical support can be given as part of the monthly charges. In extreme conditions, support can be given but a charge will be raised by the hour.

Support Relating to your Internet Connection
Limited support can only be given to your internet connection if your Broadband service is provided by us. In the event that you cannot get access to the internet, you must contact your Internet Service Provider (ISP) directly. Support will only be given if the lack of internet access is limited to the Webshop itself. In most cases, Datapartners will be made aware of any interruptions to service through automatic alerts.

Technical Information:

Server Setup
The Webshop is hosted in the Datapartners Securio Server Environment and is part of the global Datapartners infastructure. The Webshop module is built using Datapartners code and many of the related object oriented modules using the Scoped Schema Methodology. As a result, it is impossible for the Webshop to work outside its natural environment. In the event of a customer wanting to migrate the service, all that can be migrated is the Database and any images uploaded to the site. An administration charge will be applied and no technical support can be given.

Server Reliability
Due to the nature of the internet and computers in general, Datapartners cannot guarantee 100% up-time. However, since its inception, the Securio Server has averaged roughly 99% up-time and Datapartners will endeavour to maintain this exceptionally high level of service and reliability.

Intellectual Copyright
The concept, name (dp.Webshop) and code are all sole property of Securio Ltd trading as Datapartners. No aspect of the product can be replicated without prior, written consent of Datapartners.

The Webshop Licence
The one-off fee mentioned in the Pricing section is for the valid licence to legally run the Webshop. By purchasing this licence, you are in no way buying any copyright, ownership or any other technical or intellectual rights to the Webshop. The monthly fee constitutes a renting fee of both pysical space and bandwidth on our server and in no way entitles you to any rights over the Webshop or any area of the Securio Server.

Termination of Agreement
Datapartners reserves the right to terminate a Webshop licence at any time. A notification period of 15 working days will be given in writing. In the event of a client wishing to sever the agreement, a 30 day notification must be given in writing. As mentioned in the Server Setup section, in the event of a severence on the part of the client, an administration charge (£75 + VAT) will be applied for the release of the database and any associated files created by the client. The Webshop module itself cannot be released.