| What is Not
covered As Standard In Monthly Charges:
Bespoke Enhancements and Modifications
Due to the nature of the Webshop product being a global (shared) product,
there are limitations to what is feasible in terms of modifications. Any
requirements made by a specific customer that would fall outside the scope
of the nature of the shared environment cannot be carried out. It is at
the discretion of Datapartners to ascertain what changes can be made.
Any feasible changes that are specific to a customer will be quoted for
separately.
Payment Facility or Payment
Merchant Support
The Webshop is a shopping basket facility only and caters solely for management
of the shop and does not cater for any pysical movement of money. You
will need to set up a separate account with an online
payment provider, which can then be integrated into our shop. If you
prefer to use a payment merchant that isn't on our current recommended
merchant list, Datapartners will endeavour to accommodate for no additional
fee but no guarantees can be made as to the feasibility.
Datapartners will not provide any support relating to
a third party payment merchant unless as a direct result of a communication
failure returning from the merchant to the Webshop.
Support for Consumers of Webshop
Support is only given for Datapartners clients and their respective administrators.
No support can be directly given to customers purchasing from the shop
itself. In the event of a customer contacting the Webshop administrators,
the request must come from the administrator to Datapartners. In the event
that a purchaser contacts datapartners directly, our technical support
staff will do their best to contact the relevant administrator of the
Webshop, although Datapartrners holds no responsibility for any communication
failure in this matter.
Support Relating to Your Email
We can only supply technical help relating to your incoming (POP) mail
if your website and email is hosted on our server. If the email used for
the Webshop is hosted elsewhere, we will not provide any technical support
in the event of errors.
We can only supply technical help relating to your outgoing
(SMTP) mail if your Broadband service is provided by us. If your internet
connection is not provided by Datapartners you will need to contact your
respective Internet Service Provider (ISP). Datapartners will not be able
to tell you who your ISP is.
In the event that neither your incoming or outgoing email
service is provided by a Datapartners service, no technical support can
be given as part of the monthly charges. In extreme conditions, support
can be given but a charge will be raised by the hour.
Support Relating to your Internet
Connection
Limited support can only be given to your internet connection if your
Broadband service is provided by us. In the event that you cannot get
access to the internet, you must contact your Internet Service Provider
(ISP) directly. Support will only be given if the lack of internet access
is limited to the Webshop itself. In most cases, Datapartners will be
made aware of any interruptions to service through automatic alerts. |